Managing Conflict Online Course
Original price was: £30.00.£12.00Current price is: £12.00.
Course Description
The Managing Conflict online course is aimed at individuals in roles where conflict may arise, such as managers, team leaders, customer service staff, healthcare professionals, and anyone responsible for resolving disputes in the workplace. It is also beneficial for employers and HR personnel looking to improve conflict management skills within their teams.
All about this Managing Conflict course
This online Managing Conflict course is aimed at all staff. This online conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred. Once you have completed the knowledge test, you will receive a CPD accredited certificate.
You don’t need to have any previous training to do this course.
In order to complete the course, you must achieve 80% or more in the final multiple choice quiz.
Learning Outcomes
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
Course accreditations
Our course is accredited by the CPD Group as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Why train with us?
- Easy to complete.
- Course developed by experts.
- Improve your career prospects.
- Learn valuable knowledge, skills, advice and guidance to help you achieve success.
- Fully CPD registered
- Follows all UK regulations and laws
- Completed online with instant downloadable certificate
- Covers all required legislation and practices
- Complete the online multiple-choice assessment as many times as you need
Click the “Enrol” button to book your course today.
Who is this course aimed at?
The Managing Conflict course is aimed at individuals in roles where conflict may arise, such as managers, team leaders, customer service staff, healthcare professionals, and anyone responsible for resolving disputes in the workplace. It is also beneficial for employers and HR personnel looking to improve conflict management skills within their teams.
What is included in this course?
When you enrol, you’ll not only gain powerful, career-enhancing skills but also receive exclusive benefits, including:
Course Assessment Process
Assessment:
- This course is accredited by The CPD Group
- Our Online test will be multiple choice.
- If you don’t pass the test first time, don’t worry, you can retake the test as many times as you need to improve your grade.
- An accredited certificate is awarded upon completion which enable you to obtain certified CPD hours
- All evidence of learning and certification will remain on our system for your future reference.
Accreditation: The CPD Group.
Got a question about exams? Contact one of our course advisors. We’re happy to help!
Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.
Career Path
Course Outline
Learning Outcomes
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
Payment Options
Pay securely online by debit or credit card or PayPal. Buying for your team? Talk to us about team training.
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