Customer Service Online Course
Original price was: £30.00.£12.00Current price is: £12.00.
Course Description
This Customer Service online course is designed for all staff.
All about this Customer Service course
This Customer Service online course helps users to define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.
You don’t need to have any previous training to do this course.
In order to complete the course, you must achieve 80% or more in the final multiple choice quiz.
Learning outcomes
- The benefits of excellent customer service
- Deliver excellent customer service
- Handle complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
Course accreditations
Our course is accredited by the CPD Group as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Why train with us?
- Easy to complete.
- Course developed by experts.
- Improve your career prospects.
- Learn valuable knowledge, skills, advice and guidance to help you achieve success.
- Fully CPD registered
- Follows all UK regulations and laws
- Completed online with instant downloadable certificate
- Covers all required legislation and practices
- Complete the online multiple-choice assessment as many times as you need
Click the “Enrol” button to book your course today.
Who is this course aimed at?
This Customer Service online course helps users to define who their customers are and understand their needs.
What is included in this course?
When you enrol, you’ll not only gain powerful, career-enhancing skills but also receive exclusive benefits, including:
Course Assessment Process
Assessment:
- This course is accredited by The CPD Group
- Our Online test will be multiple choice.
- If you don’t pass the test first time, don’t worry, you can retake the test as many times as you need to improve your grade.
- An accredited certificate is awarded upon completion which enable you to obtain certified CPD hours
- All evidence of learning and certification will remain on our system for your future reference.
Accreditation: The CPD Group.
Got a question about exams? Contact one of our course advisors. We’re happy to help!
Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.
Career Path
Course Outline
Learning Outcomes
- The benefits of excellent customer service
- Deliver excellent customer service
- Handle complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
Payment Options
Pay securely online by debit or credit card or PayPal. Buying for your team? Talk to us about team training.
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